Question 1

Is there a free trial?

Accepted Answer

Yes. SellEzzy comes with a 7-day free trial — no credit card needed. You log in with WhatsApp, pick a template, add products, and start sharing your catalogue link immediately. If you continue beyond the trial, you also get a 14-day money-back guarantee on your first paid month.

Question 2

What does 0% transaction fee mean?

Accepted Answer

It means SellEzzy never takes a cut from your sales. Whether you do ₹10,000 or ₹10 lakh a month, every rupee from your customer reaches you. The only deductions are standard payment gateway charges from Razorpay, UPI, or your bank — not from us.

Question 3

Can I switch plans later?

Accepted Answer

Haan, bilkul. You can upgrade, downgrade, or cancel anytime from your dashboard. When you upgrade mid-cycle, you only pay the prorated difference. Downgrades take effect at the end of your current billing cycle so you don't lose paid-up features.

Question 4

What are EzzyLens credits?

Accepted Answer

EzzyLens credits power the AI photo studio. One credit = one product photo enhanced (clean background, lifestyle shot, or model context). EzzyPro includes 200 credits per month, which is enough for most growing brands. If you need more, you can buy add-on credit packs anytime.

Question 5

Do I get a custom domain?

Accepted Answer

Custom domain with SSL (yourshop.com) is included in EzzyPro. EzzyStart and EzzyGrow run on a SellEzzy subdomain (yourshop.sellezzy.com), which works perfectly for WhatsApp and Instagram sharing. You can connect a custom domain later by upgrading to EzzyPro.

Question 6

How does GST invoicing work?

Accepted Answer

SellEzzy is GST-registered (Samurai Labs Technologies LLP). Every payment you make to us comes with a proper GST invoice that's eligible for input tax credit. Your store also generates GST-compliant invoices for your customers, with your GSTIN, HSN codes, and tax breakup — ready to print or share.

Question 7

Can I export my data if I leave?

Accepted Answer

Yes. You own your data. Export your products, customer list, orders, and catalogues anytime as CSV files from your dashboard. Cancellation is one click — no calls, no retention scripts.

Question 8

What payment methods are supported?

Accepted Answer

Your customers can pay via UPI, Razorpay, Cashfree, Paytm, all major credit and debit cards, net banking, and Cash on Delivery. For your SellEzzy subscription, we accept UPI, cards, net banking, and bank transfer for annual plans.

Question 9

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing saves you 20% — that's about two months free compared to paying monthly. You also get a 14-day money-back guarantee, so the risk of going annual is genuinely zero. Most active sellers move to annual within their first quarter.

Question 10

Which plan is right for me?

Accepted Answer

EzzyStart is for solo sellers, new boutiques, and kirana stores going digital for the first time (up to 20 products). EzzyGrow is for active SMEs, jewellers, and fashion boutiques doing ₹2–50L/month (up to 100 products, password-protected catalogues). EzzyPro is for multi-store retailers, wholesalers, and D2C brands (unlimited products, EzzyLens AI photos, custom domain).

Products	20	100	Unlimited
Catalogues	2	Unlimited	Unlimited
Catalogue Storefront link
Password-protected catalogues
Manage inventory
Product variants & variant images
Custom fields in products
Custom fields in order form
Catalogue themes
Catalogue search
QR code per catalogue

Open your store. Everywhere.

EzzyStart

EzzyGrow

EzzyPro

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EzzyLens AI credits/mo			200
Bulk photo processing